Frequently Asked Questions
Everything you need to know about your Petkit Europe shopping experience.
What is the standard shipping time for orders within Europe?
Standard shipping typically takes 3 to 5 business days. We offer express shipping options at checkout for faster delivery to select European countries.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with all tags attached to be eligible for a full refund.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our specific garment dimensions to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and local European payment methods like Klarna and iDEAL.
Are your products ethically manufactured?
Yes, Petkit Europe is committed to sustainability and ethical production. We work exclusively with certified factories that ensure fair wages and safe working conditions.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our support team.